1. Personal information
When you contact us, whether by phone, chat, email, through our websites or otherwise, we may keep a record of your communication to help solve issues that you might be facing, but also for training, quality assurance and statistical purposes, as well as to improve our products and services.
We collect and use personal information in the following way:
a ) To provide an estimate or quote, the purchase of products available through this site and to carry out our obligations for any agreement you have with us.
We will use your personal information, for one or more of the following purposes:
Analyse your website, hosting or domain needs
Give you an estimate or quote for our services
Administrate or carry out our obligations for any agreement you have with us
Anticipate and resolve problems with our service
If you are, or have been, a customer of ours then we may continue to process the information for carrying out our obligations in connection with any agreement you have with us. The requirement will continue for as long as the agreement exists and for a reasonable period of time afterwards as required under law.
It is a condition of using this website that you consent to us using your personal information in this way for the provision of an estimate or quote, the purchase of products available through this site and to administrate or carry out our obligations for any agreement you have with us.
b) For marketing purposes
We would like to keep you in the loop about security or techniocal updates for your website/email hosting, or products or services that we can offer you.
c) Disclosing your personal information to others
We will not share your information with third parties.
2. Non-personal information
c) Web analytics
In order to develop our site in line with our customers’ needs, Ripplenet keeps a track on which pages on our website are visited most frequently and how long visitors spend on our site. We use this information to help improve the site.
We never gather other information from your disk or computer. We collect a copy of the data held by the cookie for inclusion in any analysis. We use full SSL protocols when collecting visitor information on secure pages; this ensures that the site's security is not compromised. We encrypt all transmitted visitor information (even from non-secure pages), so no-one else can read the information we gather.
We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of this site. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. Hiscox use Google Analytics to optimise this site and improve the service we provide to our visitors. More information about how to reject or delete this cookie may be found here:
None of the information can be traced to an individual - we do not know who you are as a unique user, merely that there are a certain number of people using the site. We only collect data that relates to what goes on in the Hiscox site and the information cannot be used for marketing on an individual basis.
3. Keeping our records accurate
We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use and will continue to update these measures as new technology becomes available.
Access to information
You have the right to access information held about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.